Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Our 2019 ************ Motor Coach seats have started to completely disintegrate. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. I guess that is the million-dollar question. 2020 Thor Four Winds Moto | Recreational Vehicles | ksl.com . Checked every fuse I could find. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? As I have stated countless times. Spoil the RV owners in your life this Christmas with some of our favorite gifts. **** has already sent the flooring. International Association of Better Business Bureaus. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. RV.Net Open Roads Forum: Thor Freedom elite axxera can radio not working. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! The solenoid is subject to failure and if it does, the switch will do nothing. Nobody will build them better. Begin with this one! **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Non-smoking and pet-free. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. You might find those release tools with the manual for the radio. Did you recently have your batteries drain on you? 2022 Thor Motor Coach Challenger RVs for Sale Near You. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. I had to send the slide out for access. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. See dealer for details. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. can discuss the resolution. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Does not include Hitch work or accessories. Well guide you through the process. good-will offer. Not sure where the in line fuse is located any help locating would be appreciated. Posts: 2,166 THOR #11781. Watch on. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. 01/03/2023. Login to the Owner's Resource Portal to view manuals for older model years. The keep-alive lead isn't switched at all. Thor Motor Coach. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? There is a special tool (like a shiv) that you use to release both sides. THOR #2187. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. When I tried to bring it back in, it came in a few inches and then stopped. AMAZON LINK:. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Have driven unit less then 250 miles since purchase. ** September 10th we took the ** out. They gave **** rv support ***********. Planning pet-friendly trips can be ruff when you don't know what to pack! is not responsible for any misprints, typos, or errors found in our website pages. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. The requested information: 2019 *********************** **** motor coach. Couch framing falling apart from 1in screws being used. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. All warranty info is typically reserved for new units and is subject to specific terms and conditions. 2. The issue is not closed nor has resolution been found. All of this back and forth is not fair to us, the consumer. We want the work to be done correctly. We have taken the coach all over ***** and **** trying to get the issues resolved. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. If Tristen needs additional documentation, I will also be happy to send it. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Learn More Class B And one, Don't Miss Paradise Oaks RV Resort In Florida. 2003 Thor Motor Coach jazz. Rates and amount financed are determined by credit history. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Thor motor coach four winds 24 f e350 chassis. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Based on the pictures provided to us, there is no repair to be made. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. Leaves one to wonder if it was ****'s plan all along to run out the clock. For a better experience, please enable JavaScript in your browser before proceeding. I am waiting for **** to call us back. We reached out to Thor and la mesa and they say its our problem. He made us feel at ease during the whole process. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Do you need a one-stop shop for all things RV-related? 1 of 26. Paint. This has gone on for far too long. We had the privilege to work with Joe A. the Internet Manager. Most of the issues listed on pdf ************************************************************** 2021. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. This is truly a manufacturer defect. Manufacturer-provided pictures, specifications and features may be used as needed. Solar panals not bolted properly to roof.Propane sensor faulty. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. ********* in **** had the coach for six weeks only to decide in the end not to do the job. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . ("goodwill offer") from what they will charge us to do the labor at their factory. ** Day 2 we tried using the microwave again. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. The only bid that ******* has accepted is the one of $1,000.00 from *********************. ******* also says we would NOT be reimbursed for any travel expenses. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Please see us for a complete list of features and available options! **** has not acted in good faith, as the documentation will show. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. WHO IS RIGHT? This is an independent, unofficial site. Thor Motor Coach Fuses and Breakers Reset and Replacement Awning attempts to extend while driving. I will state again that this is not a new claim. {priceLabel}: When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Save your favorite RVs as you browse. Used 2022 Thor Motor Coach Delano Sprinter 24TT Motor Home Class C Then ***** struck, with travel restrictions in place. Read More: https://thormotorcoach.com/legal/ One is in the coach fuse panel and is marked. Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com Model: Hurricane 29M. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. RV Wife. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. can provide videos and pictures. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). The retail declared our previous response as satisfactory, see below. When searching for a service center make sure to use the filter option. It drops down over drivers head onto safety pins. ************************* was working with us right up until he moved to a new position in March of 2022. 2017 Thor Challenger XE Rear and side cameras and radio not working. I left my parking lights on overnight, and it killed the car and house batteries. The customer service ************ spoke ith customer service reps who have no customer service at all. we do not have any videos here. She agreed to wait till it is safe to drive the coach to get the estimates. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Junior Member. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. The best of Class A amenities and more power than a Class B. And not have heard from them. Then click on the manual name to download. And we are akready receivng customer no assistance. If you wish to set up a factory service appointment to discount you the $2000, please call ************. I got a jump and the car battery is working fine now, but the house batteries are still dead. Also if your GFI isnt easy to locate, you may have one on the inverter itself. Contact Us. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Begin with this one! Then to ********* in ****. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. We purchased a new 2019 *********************** **** Motor Coach in May 2019. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. This is an independent, unofficial site. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. JavaScript is disabled. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Television. The pictures submitted to us show no concern of factory defect to the roof. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Standard and optional features listed on units may or may not reflect the actual in-stock unit. As the smallest motorhome option, camper vans are welcome virtually everywhere. ********************************* became Retail Warranty Supervisor in April of 2022. The park/travel switch on my coach does not switch the radio to the coach batteries. Anyone know exactly where the fuse may . We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Another for $6,500.00 from *************** in ***********, **. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. New 2023 Thor Motor Coach Geneva 25VA Motor Home Class C My front radio has two fuses. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Save your favorite RVs as you browse. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. We want **** to act in good faith and resolve these longstanding issues. in fuel costs), then **** will kindly deduct the $2,000. Not just one but every single seat in . "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. We have a 2017 Thor motor home with a radio installed backup 2022 Thor Motor Coach freedom elite. Your actual payments may vary. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. We have a leak in the back window of 2018 Thor Axis 24.1. Have you tried pushing in the "very little" reset button top left? Across from the sofa is a booth dinette. Use a pen or paper clip. Status: Answered. I have looked and checked all connections and fuses I can find. 5 seatbelts. I bought a brand new Thor Hurricane 35M. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Thanks for the replies. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Stock Number I have hundreds of emails relating to our continued attempts to get these issues resolved. Payments are with approved credit. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. He was so laid-back and his knowledge was extensive on the motorhome. We have pictures we can send if you want. 40,000 miles. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Mercedes-Benz 10.25 in. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Fill out this quote form and we'll get back with you as soon as possible. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Class Cs with the beloved luxuries of Mercedes-Benz. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. 2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA Across from the bed there is even a place for an optional 32" LED TV. Wondering if the converter is shot. Class C, 32 feet Thor Motor Coach. ****************** was thankful that someone from Thor Motor Coach reached out. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Standard and optional features listed on units may or may not reflect actual in-stock unit. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. BBB Business Profiles generally cover a three-year reporting period. After changing the engine battery the radio and backup camera will not work. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN!
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